Cancellation Policies

In order to reserve an appointment, a credit card needs to be on file.

We require a 24 hour notice to cancel or reschedule an appointment for any reason.  

If you reschedule your appointment within that 24 hour period you may be charged a 50% service fee.

If you fail to call or reschedule and do not show up for your appointment, you will be charged a 100% service fee. 

If you are 15 minuets or more late to your scheduled appointment, your appointment  may be forfeited and a service fee may be charged.     

To ensure the best results and maintain the health of your hair, please review the following before booking:

1. All prices listed are starting prices and may vary based on hair length, density, previous color history, and the time required to safely achieve your desired result. Your stylist will provide a customized quote during your consultation.
    
2. Certain services — including Ultimate Blonding, platinum blondes, corrective color, and extensions — may require a Blonde Prep & Detox appointment or consultation prior to booking to ensure safe, predictable results.
    
3. Bond + Molecular Repair Upgrade (Olaplex + K18) is a same-day optional add-on for all chemical services and is strongly recommended for maintaining hair strength, elasticity, and shine.
    
4. Blonde Prep & Detox appointments are always scheduled 7–10 days prior to major blonding services and are performed as standalone appointments. They are not done the same day as lightening.
    
5. Extensions require a consultation prior to installation. Pricing and timing may vary depending on desired length, density, and method. Maintenance or re-taping services are scheduled separately.
    
6. Multiple appointments may be required for major color transformations, corrective services, or high-lift blonding to achieve results safely while protecting hair integrity.
    
7. Add-ons and treatments — including glosses, toners, deep conditioning, and styling services — are optional but recommended for maintaining color, shine, and overall hair health.
    
8. Online booking selections may be adjusted during your appointment to ensure proper service timing and selection. Your stylist will confirm the final service and pricing based on your hair goals and condition.
    
9. A consultation is strongly recommended for first-time clients, platinum blondes, corrective color, or clients with previous chemical services to determine the safest and most effective service plan.
    

We do not offer refunds for our work that we provide. However we offer complimentary (minor) adjustments within 5 days of the service as long as it is within the same goal you were previously aiming to achieve.

If you happen to change your hair goals after the service is completed, you will need to book it as an entirely new service and be charged in full.

If you are no longer comfortable seeing the previous stylist you were with, we would be happy to set you up with another stylist to make your adjustments. If you choose to go that route, the new stylist you are booked with will be charging for the service accordingly. 

We do not offer refunds for services or products including gift certificates. We also do not offer discounted services unless we have a current on going promotion listed on either the website or our social media. 

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We accept Visa, Venmo, Checks, MasterCard, Apple pay, American Express, Discover, cash and gift certificates. Please note that deposits of any kind are non-refundable.